At EPC Assessments, we are committed to protecting your privacy and handling your personal information securely and responsibly.

EPC Assessments is a trading style of Assessment Hive Limited, registered in England and Wales under company number 11978321.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry or use our Energy Performance Certificate (EPC) assessment services.

1. Information We Collect

We may collect personal information when you contact us, complete an enquiry form, request a quotation or arrange an EPC assessment.

This information may include:

  • Your full name
  • Email address
  • Telephone number
  • Residential or business address
  • Property address and postcode
  • Property type, size and assessment requirements
  • Details of your enquiry or booking
  • Property photographs and assessment records
  • Correspondence relating to our services
  • Billing and payment information
  • Technical information, including your IP address, browser type and website usage data

We only collect personal information that is necessary for our business activities and the provision of our services.

2. How We Use Your Information

EPC Assessments may use your personal information to:

  • Respond to enquiries and quotation requests
  • Arrange domestic and commercial EPC assessments
  • Schedule property inspections and site visits
  • Communicate with customers about their assessments
  • Prepare and provide Energy Performance Certificates
  • Lodge EPC information with the appropriate official registers
  • Manage bookings, payments and customer records
  • Provide customer support and respond to questions
  • Improve our website and services
  • Maintain financial and administrative records
  • Comply with legal and regulatory requirements
  • Send marketing communications where permitted by law

We do not sell your personal information to third parties.

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

  • Contractual Necessity: To provide EPC assessment services or take steps at your request before entering into a contract.
  • Legitimate Interests: To respond to enquiries, manage customer relationships, operate our business and improve our services, provided your rights are not overridden.
  • Legal Obligations: To comply with applicable energy performance regulations, tax requirements and other legal responsibilities.
  • Consent: Where you have given permission for specific activities, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

4. Sharing Your Information

We may share your personal information with trusted third parties where necessary to provide our services or meet legal requirements.

These may include:

  • Accredited domestic and non-domestic energy assessors
  • EPC accreditation schemes
  • Government-approved Energy Performance Certificate registers
  • Contractors involved in arranging property assessments
  • Website hosting and IT service providers
  • Customer management and communication platforms
  • Payment processing providers
  • Accountants and professional advisers
  • Regulatory authorities where required by law

Information included in Energy Performance Certificates may be accessible through official EPC registers in accordance with applicable legislation.

We only share information where there is a legitimate business or legal reason to do so.

Where third parties process personal information on our behalf, we require appropriate data protection safeguards.

5. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure data storage, access restrictions, password protection and appropriate security procedures.

Access to customer information is limited to individuals and service providers who require it for legitimate business purposes.

Although we take precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal requirements.

Retention periods depend on the type of information and the reason it is held.

For example:

  • Customer enquiry information may be retained for a reasonable period to manage enquiries and follow-up communications.
  • Assessment records may be retained in accordance with accreditation scheme requirements and relevant regulations.
  • Financial and accounting records may need to be retained for six years or longer where required by law.
  • Marketing information may be retained until you unsubscribe or withdraw your consent, where consent applies.

When personal information is no longer required, we securely delete or anonymise it unless continued retention is legally necessary.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, monitor performance and understand how visitors use our services.

Cookies are small files stored on your device when you visit a website.

The types of cookies we may use include:

  • Essential Cookies: Necessary for the website to function correctly.
  • Analytics Cookies: Help us understand website traffic and visitor behaviour.
  • Functional Cookies: Remember preferences and improve the website experience.
  • Marketing Cookies: Support advertising activities and measure campaign performance.

Where required by law, we obtain your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through your browser settings or any cookie controls available on our website.

8. Your Data Protection Rights

Under UK data protection legislation, you have certain rights regarding your personal information.

These include:

  • Right of Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Ask us to correct inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal information in certain circumstances.
  • Right to Restrict Processing: Ask us to limit how your personal information is used.
  • Right to Data Portability: Request the transfer of certain personal information to another organisation.
  • Right to Object: Object to certain types of processing, including direct marketing.
  • Right to Withdraw Consent: Withdraw consent where we rely on it as the lawful basis for processing.

These rights are subject to applicable legal conditions and exemptions.

Some EPC assessment records and certificate information may need to be retained to meet legal or accreditation requirements.

To exercise your rights, please contact us using the contact details provided on our website.

9. Third-Party Websites

Our website may contain links to external websites operated by third parties.

EPC Assessments is not responsible for the privacy practices, security or content of these websites.

We recommend reviewing the privacy policies of external websites before providing personal information.

10. International Data Transfers

Some third-party service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we use appropriate safeguards in accordance with UK data protection legislation.

These may include UK adequacy regulations or approved contractual arrangements.

11. Children’s Privacy

Our website and services are intended for homeowners, landlords, property managers, businesses and other individuals seeking EPC assessment services.

We do not knowingly collect personal information directly from children.

If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to delete it unless retention is legally required.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality or legal requirements.

Any updates will be published on this page.

We recommend reviewing this policy occasionally to remain informed about how we handle your personal information.

13. Contact Us

If you have any questions about this Privacy Policy, how we process personal information or your data protection rights, please contact us through our website.

EPC Assessments
A trading style of Assessment Hive Limited
Registered in England and Wales
Company Number: 11978321

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

ICO website: https://ico.org.uk

We encourage you to contact us first so that we can address any concerns directly.

Thank you for your interest in our services! If you have any questions, please feel free to get in touch with us using the contact form.

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